Payment FAQ
Q1: Why is my credit card payment showing "Transaction Do Not Honour"?
A: This error means your issuing bank has declined the transaction due to potential risk. Common causes include:
- Incorrect card number or CVV entered during checkout;
- Your card does not support overseas transactions;
- The card has a maximum spending limit or a daily online shopping limit that the transaction exceeds;
- Your issuing bank has placed temporary restrictions on the card.
Q2: How can I resolve the "Transaction Do Not Honour" error and complete the payment?
A: Please follow the steps below to try again:
- Contact your issuing bank first: Inform the bank that the transaction is a legitimate purchase you initiated, and ask them to remove any restrictions on overseas/online transactions for your card;
- Verify card settings and retry payment: After confirming there are no such restrictions on your card, refresh the payment page and try paying again;
- Use an alternative credit card: If the issue persists, switch to another valid credit card (VISA, Mastercard, Maestro, JCB, American Express, Discover, Diners) to complete the purchase.
Q3: What payment methods are available on our website?
A: We support a variety of secure payment methods to meet your needs:
- PayPal
- Apple Pay
- Google Pay
- Credit Cards (including VISA, Mastercard, Maestro, JCB, American Express, Discover, Diners)
- Klarna