Payment FAQ

Q1: Why is my credit card payment showing "Transaction Do Not Honour"?

A: This error means your issuing bank has declined the transaction due to potential risk. Common causes include:

  • Incorrect card number or CVV entered during checkout;
  • Your card does not support overseas transactions;
  • The card has a maximum spending limit or a daily online shopping limit that the transaction exceeds;
  • Your issuing bank has placed temporary restrictions on the card.

Q2: How can I resolve the "Transaction Do Not Honour" error and complete the payment?

A: Please follow the steps below to try again:

  1. Contact your issuing bank first: Inform the bank that the transaction is a legitimate purchase you initiated, and ask them to remove any restrictions on overseas/online transactions for your card;
  2. Verify card settings and retry payment: After confirming there are no such restrictions on your card, refresh the payment page and try paying again;
  3. Use an alternative credit card: If the issue persists, switch to another valid credit card (VISA, Mastercard, Maestro, JCB, American Express, Discover, Diners) to complete the purchase.

Q3: What payment methods are available on our website?

A: We support a variety of secure payment methods to meet your needs:

  • PayPal
  • Apple Pay
  • Google Pay
  • Credit Cards (including VISA, Mastercard, Maestro, JCB, American Express, Discover, Diners)
  • Klarna